Contact Us by phone  559-261-1688 or email us at our contact page. Fees will be applied to paypal or credit card.

Secured Connection 
Each connection are secure with full 256-bit AES and 128-bit SSL data encryption securing your remote session. 
 
Data Encryption and Storage 
All session logs, statistics and user histories are encrypted and stored on our servers. At any time you have instant access to this information online.
 
UAC (User Authorized Control)
Support sessions require remote users, to give authorization before any control or interaction is requested from the representative. Various security settings can be enabled that request permission for different functions.
 
Tiered Control System 
Gaining the trust of your customers is the foremost priority in remote support. RemoteCall is designed to offer a tiered control system starting with passive secondary controls and progressing to primary mouse and keyboard control. This allows the representative to guide the customer through their problems by using various support tools, such as Interactive Draw, Co-operative Browsing, and Point without the need to take primary control of their mouse and keyboard.

The customer will maintain full control of their keyboard and mouse during the entire session (even while sharing with the representative), and can terminate the session whenever they wish. Each RemoteCall session is a one-time connection, so the representative cannot reconnect with the customer’s machine once the session has been terminated.
 
Zero Footprint
Once the session ends, the customer has the option of removing all the RemoteCall components from their system. There is no harm in leaving the components on the system for a future support session, but these can always be downloaded again if necessary.